Love Sextoys Customer Service

At Love Sextoys, we are committed to ensuring that our customers are fully satisfied with the overall online experience with us. Towards delivering 100% customer satisfaction, we make sure that you can easily return the order in case you are not satisfied with the final products.

365 days Returns Policy

To keep the returns policy flexible, Love Sextoys offers the ease of returning the purchased items within 365 days of the purchase. The items that you return should be unopened, unused, and unwanted. You can even return the faulty items within one year from the date of purchase. We do not charge anything for the return of the products and deliver a full refund in exchange for the return.

In case you have a complaint regarding damaged items or delivery shortages during the delivery, you can report the same to us within 30 days of the product delivery. Once you place the returns request with us, we will provide a Freepost returns label. You can contact us via email at You can even reach out to us at.

For returning the damaged or unsatisfactory items, you are expected to pack the items in the box or envelope in which you had received the parcel. You should also acquire a free proof of postage receipt from the nearest post office.

Upon receiving the returned item, we will make the refund or process the exchange as soon as possible. You can expect the same within 30 days of the returns request. For checking the status of the returns request, you can reach out to us at At Love Sextoys, we are committed to refund the amount within 7 days of the request processing. In case we receive a faulty product at Love Sextoys, we cannot refund the amount. You might be required to send us a valid postage receipt via email.

Order Cancellations

Love Sextoys offers its customers the right to cancel the order in case you wish to receive the full refund. Our online portal works on the same-day dispatch system. Therefore, you should aim at canceling the order on the same day of the purchase if you wish to evade any inconvenience for the same.

Unwanted Items

When you wish to request a refund upon returning an item, make sure that the item is unused and unopened. You should also make sure that the entire packaging of the items is intact. Due to strict hygiene and health regulations, we do not favor providing an exchange or refund of the unwanted items in case they have been used, or the packaging has been opened.

Defected Items

In case you have received a faulty item, please ensure that you specify the in-depth details of the product while making a refund request.In case you have used the item, make sure that you have cleaned it thoroughly before sending us back the same.


In case you are not happy or satisfied with the lingerie that you receive from us, you can return the item to us. Make sure that all the product labels are intact. The returns policy at Love Sextoys will not affect statutory rights.