Love Sextoys Privacy Policy

Who Are We?

We are Love Sextoys, aka “love-sextoys.co.uk”. We operate the Love Sextoys website. Love Sextoys is a Limited Company registered in England and Wales under the name “Pas Global Limited” with company number 12788331 and with our registered office at 4 Fairacres
Ruislip
Middlesex
HA4 8AN, United Kingdom

Our Commitment To Privacy

Love Sextoys truly appreciates the trust that you have put in our portal while making a purchase and registering with our portal. We take the overall privacy of our customers seriously and aim at keeping your personal information as discreet as possible. Love Sextoys will never sell your personal information.

What Data Do We Collect?

In order to provide our service to you and to allow you to browse our site and buy our products, it may be necessary for us to collect some of your personal information.

If you use our website, we may collect some or all of the following information about you:

  • Your name
  • Your address
  • Your email address
  • Your password (stored only in encrypted form)
  • Payment information
  • Purchase history
  • Information about your device and how you use our website
  • Your IP address
  • Media you upload to our website
  • Comments, reviews, or forum posts submitted by you to our website

How Do We Use Your Information?

References in this section to a basis of processing (e.g. GDPR Art 6(1)(a)) are references to the relevant lawful basis we use to process your data under the General Data Protection Regulation (GDPR).

Your name and address

As we are a site which deals with dispatching and shipping orders to you, we need both your name and address to know where to ship your packages.
Basis: GDPR Art. 6(1)(b) – “Performance of contract” – We are required to know your address in order to fulfil our contractual obligation to ship your orders to you.

Your email address

We will use your email address to send you updates about your order or package. We may also collect this information if you email us for any other reason, such as to request information or for support.

We also require your email address to be able to send you updates about this Privacy Notice, for example, if we wish to process your data in a new way.

Basis: GDPR Art. 6(1)(f) – “Legitimate interests” – Being able to communicate updates with you about your orders is vital to our business function. We also cannot reply to any emails you send without
using your email address.

Your password

We will store your password on our servers in an encrypted format. This is needed to make sure you can log in to our systems.
Basis: GDPR Art. 6(1)(f) – “Legitimate interests” – It is critical to our commitment to protect our customers to ensure that accounts and account information is accessible only to the customers themselves.

Payment information

We may store some information related to payments and to your prior transactions on our site. This is important to fulfil your orders, and to help combat fraud. We do not store your full bank or payment details, as these are handled by our third-party payment processor.

Basis: GDPR Art. 6(1)(b) – “Performance of contract” – It is necessary for us to keep records of the payments our third-party processor has processed on your behalf, so that we can fulfil the orders you place on our site.

Basis: GDPR Art. 6(1)(c) – “Legal obligation” – For the purposes of taxation and appropriate record filing, it is important that we keep records of the purchases made through our site.

Basis: GDPR Art. 6(1)(f) – “Legitimate interests” – In order to perform our business functions and to ensure proper reporting and auditing, it is important for us to maintain records of payment transactions.

Purchase history

In order to assist with processing returns and with forecasting product orders for our business, we maintain records of the items purchased by customers to our site. This may also be used to recommend you products which we think you may like.

Basis: GDPR Art. 6(1)(b) – “Performance of contract” – We need to keep records of your purchase history to allow us to deal with returns if you need to return a product in the future.

Basis: GDPR Art. 6(1)(f) – “Legitimate interests” – In order to perform our business functions and to forecast and predict demand and shape our business around popular products, it is important to know what products are being purchased.

Information about your device and how you use our website

We collect information about your device and how you use our website. This may take the form of our own server logs, or information passed to us by Google Analytics when you load our website.
This allows us to know where to focus the business strategy for our site, and also to predict and protect against potential attacks which may cause disruption to our service.

Basis: GDPR Art. 6(1)(f) – “Legitimate interests” – this logging information forms part of our business strategy planning and helps us maintain a secure site for our visitors and subscribers.

Your IP address

If you access our site, we will collect the IP address of the device you are accessing it from. We need to do this to predict and protect against potential attacks which may cause disruption to our service.

Basis: GDPR Art. 6(1)(f) – “Legitimate interests” – this logging information forms part of our business strategy planning and helps us maintain a secure site for our visitors and subscribers.

Media you upload

If you choose to upload media, such as images, to our website, it is your responsibility to ensure that the media is not identifiable if you do not wish to be identified from it. Media which may identify you is your own responsibility. If you wish for us to remove identifiable media from our website, please contact us using the contact details provided in this Privacy Notice.

Basis: GDPR Art. 6(1)(a) – “Consent” – when you upload your media, you provide us with consent and a worldwide license to publish the media as part of our website. We need this because our website is accessible from anywhere in the world.

Comments, reviews, or forum posts submitted by you

It is your responsibility to ensure that comments, reviews and forum posts which you post on our website are not identifiable if you do not wish to be identified from them. Comments, reviews or forum posts which may identify you is your own responsibility. If you wish for us to remove comments, reviews, or forum posts which you have submitted to this website, please contact us using the contact details provided in this privacy notice.
Basis: GDPR Art. 6(1)(a) – “Consent” – when you upload your media, you provide us with consent and a worldwide license to publish the media as part of our website. We need this because our website is accessible from anywhere in the world.

Third-Parties We May Share Your Data With

Operating a modern sales platform like ours requires us to rely on a number of third parties to fulfil your order from the point of viewing to the point it arrives on your doorstep. We take your privacy seriously and only share your data with trusted third-parties with the aim of fulfilling your orders. We will never sell your data.

Tawk.to

We use Tawk.to as the provider for our live chat system to provide support to customers and potential customers. When you contact us using the chat feature on our website, Tawk.to may collect your name, your email address, and the message(s) you send us.
Users who do not wish to interact with Tawk.to can contact us directly using the email address found in this privacy notice.

Tawk.to’s Privacy Policy and Terms of Service can be found here.

Google Analytics

We make use of Google Analytics on our site to collect data about our visitors for technical capacity planning and for business strategy planning.

The privacy policy for Google Analytics can be found here. You can opt out of data processing by Google Analytics by enabling Google’s “Google Analytics Optout Browser Add-on” on your device.

Stripe

We use Stripe to process payments you submit for orders placed through our site. This ensures that we do not need to process your card or banking details directly, and is necessary to ensure a secure service for all our customers.

You can find Stripe’s Privacy Policy here.

Retention Periods

We hold on to the information we collect about you, detailed above, for as long as you have your account, or for as long as is needed to be able to provide the services to you, or (in the case of any contact you have with our customer support) for as long as is necessary to provide support-related reporting and trend analysis.

We will keep data for longer periods if reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions.

Your Rights

You have a number of relevant rights in respect of our processing of your personal data. The relevant rights are:

  • You may request access to your personal data, and information about our processing of it.
  • You may request us to rectify information about you which you think is inaccurate.
  • In some circumstances, you may restrict our processing of your data or request that we delete it.
  • You have the right to object to our processing of the personal data we collect about you when you

visit or browse the site.

If you wish to exercise any of these rights, please contact us.

You also have the right to lodge a complaint about our processing with a supervisory authority. In the case of the UK, for example, this would be the Information Commissioner’s Office.

Updates To This Notice

We regularly review and may, where necessary, update this Privacy Notice from time to time. If we plan to use personal data for a new purpose, we will update this information and communicate any changes to you before starting any new processing.

We will communicate any updates to this notice prominently on our website, as well as directly to previous customers by email.

Questions About Privacy?

If you have questions about privacy or any of the contents of this notice, please don’t hesitate to get in touch with us!

You can email us at << email address >>, or write to us at:
4 Fairacres
Ruislip
Middlesex
HA4 8AN, United Kingdom